Shipping & Returns
Shipping
Stock orders are shipped within two days of receipt. We have 125,000 products in stock and are always ready to ship immediately. Most custom orders will ship within five days of receipt. Plus, your order is triple-checked for accuracy and arrives in one, complete shipment. If you would like, we will call you with a freight quote after you place your order.
Please note, it is very common for the orders to ship from multiple locations and arrive at different times/dates. Our tracking emails are for the first item(s) shipped on your order. This sometimes causes confusion as you might receive only part of your shipment, at first, and have to wait several more days for your completed order to arrive. If a few days have passed and you are still without all of your items, please reach out to us to look into it (usually there is just a lag time).
Pickup Orders
Eberl Iron Works will notify you, using the contact information provided on your order, when your order is ready for pickup. In the event that we are unable to reach you, and/or your order has not been picked up within 60 days of first notification attempt, your order will be cancelled, and your method of payment will be refunded, less a 10% restocking fee.
PICKUP LOCATION: EBERL IRON WORKS, INC. | 128 SYCAMORE ST | BUFFALO, NY 14204
No Stock / Partial Stock
Shipping fees calculated on our website account for one shipment of all items on a single order to be shipped together, from our location in Buffalo, NY. In the event that we do not have some or all of the items on your order available for immediate shipment, we will reach out to you, using the contact information provided on your order, with product availabilty, and lead time, to discuss options. If we are unable to reach you within one week of order, we will ship stock items and place remaining items on backorder while we continue to attempt to reach you. Backorders may be subject to additional shipping fees. If your backorder will require additional shipping charges, and we are unable to reach you about your backorder within 30 days of order, we will cancel the backorder and refund the balnce of your order. If no additional shipping fees apply, your backorder will be shipped when it becomes available, unless you cancel.
Shipping Methods
We try to ship UPS Ground to provide you the most economical shipping method possible, while still being able to accurately track your items. Orders placed for in stock material are typically shipped within 1-2 business days. If you would like to verify whether or not the item(s) on the order you have placed are in stock, please email us ([email protected]) and include your order number in the subject line. If long lead times are expected, due to availabilty issues, we will make every effort to contact you regarding your order, and to keep you in the loop on further developments.
You may request Air Freight for your packages at an additional charge. For special handling of certain items, regulatory shipping charges apply. Items are FOB point of shipment - all shipments shall be at the Buyer's risk and shall not be insured, unless otherwise requested in writing by the Buyer. Expedited orders, placed before noon (EST) will be shipped same day, as long as items are in stock at our facility. Expedited orders placed after noon (EST) will be shipped the following business day, as long as items are in stock at our facility. In the event that we cannot ship your expedited items in a timely fashion (due to material shortage, etc.) we will make every attempt to contact you for further instruction.
INTERNATIONAL SHIPMENTS INCLUDING CANADA AND MEXICO:
We will not set up international shipments. We will ship to the freight forwarding service of your choice, within the US, simply use their address as your shipping destination at checkout. You will need to specifiy any specialized instructions and/or paperwork that is needed in the order comments, or contact us directly with that information. You may also choose to pick your order up from our facility (either yourself or by scheduling your own carrier to do so) by selecting "Customer Pick-Up" during checkout and we will notify you when your order is ready. Once again, please make sure to include any special instructions and/or paperwork requests in the order comments, or contact us directly.
All additional Customs or Duties Fees charged by your shipper or by your country's Customs Department will be at your expense.
Fast, Reliable Quotes
Have an extra-large order? Need hard-to-find items? Call our expert customer care Team at 1-800-285-3056 for a fast price quote - they'll try to respond within 3 hours or less to help you find exactly what you want.
Free Samples
Try it before you buy it! Call us at 1-800-285-3056 or e-mail [email protected] for material samples of your product.Some restrictions apply.
Our Warranty
We promise to provide you with products that are free of workmanship defects. However, we cannot assume liability for injury, loss or damage, consequential, of any kind, from the use or inability to use Eberl Iron Works, Inc.'s products.
Returns
All requests for returns need to be submitted within 30 days of receipt of the material and no returns will be accepted after 30 days. Goods may not be returned for any reason unless prior written permission is obtained from our company. To make the return easier and quicker, please complete our Return Material Authorization form.
Full Invoice Credit: In instances where Eberl Iron Works sends the wrong product or material, we will issue a full invoice credit, plus arrange the return shipment of erroneous material. Please note that orders given verbally without back up in writing, would be subject to restocking / return shipping fees regardless of return reason. In instances where we manufacture material incorrectly, we will pick up the material and rework or replace at no additional cost.
Credit Less Restocking Fees: In instances where the material or quantity was ordered incorrectly or an order was given verbally to a Customer Service Representative, we will gladly accept a return. However, these returns will be subject to a 25% restocking fee, plus return shipping costs to our facility. Custom-made material may not be allowed to be returned if material cannot be resold or reused.
Freight Damage: In the event that your order is damaged in transit - WE MUST BE NOTIFIED IMMEDIATELY, AND NO LATER THAN 3 DAYS AFTER RECEIPT, in order to process claims with the carrier. Material damaged by a carrier is not subject to restocking fees. If your shipment is a freight shipment, you must have the transporter mark on the Delivery Receipt that the goods were received in damaged condition, prior to signing for them. GOODS MUST BE MARKED AS 'DAMAGED' on the Delivery Receipt.
If the goods are not marked as damaged on the Delivery Receipt, we will not be able to file a claim with the carrier, or refund any money for the damaged goods. If shipment is damaged by small parcel carrier, you must retain all packaging and goods for inspection by small parcel carrier. Digital photographs are also required for a claim submission.
Refunds will be processed dependent on status of claims filed with the carrier and after decision by carrier has been reached. If we are unable to get refunded from the carrier, we will be unable to refund you.
If replacements are needed, a new order must be submitted. Original order will be refunded once the carrier approves our claim for a refund.
Our customers are our greatest asset and your satisfaction is our number one priority. If questions or further explanation of this policy is needed, please reach out to our Customer Service Department anytime at 800-285-3056 or [email protected]
Damaged Goods
In the event that your order is damaged in transit - WE MUST BE NOTIFIED WITHIN 3 DAYS OF RECEIPT, in order to process claims with the carrier. If your shipment is a freight shipment, you must have the transporter mark, on the Bill of Lading (BOL), that the goods were received in damaged condition, prior to signing for them. GOODS MUST BE MARKED AS 'DAMAGED' on the BOL. If the goods are not marked as damaged on the BOL, we will not be able to file a claim with the carrier, or refund any money for the damaged goods. If shipment is damaged by small package carrier, you must retain all packaging and goods for inspection by small package carrier, digital photgraphs are also helpful when we submit the claim.
Refunds will be processed dependent on status of claims filed with carrier, and after decision, by carrier, has been reached. If replacements are needed, a new order may be submitted. Original order will be refunded once the carrier approves our claim.
